Please utilize our form to submit information about defective products purchased in the last 10 business days at Nature’s Care. We are UNABLE to accept product returns to the facility given state guidelines but if you are faced with a product issue, please complete the following information as accurately as possible to ensure we can do our best to remedy the issue. After submission of your defective product, let our Patient Care Specialists know about your defective issue so we can work with you to best remedy the issue!
*Please note: We ask that you do not discard the defective product until your request has been approved. When you are faced with a defective issue, we can only replace the product with the same or like product, from the same cultivator. We evaluate all defectives on a case by case basis, working with cultivators to improve overall quality of the products. If we no longer have a replacement product in stock, you can obtain and instore credit for products from the same cultivator. Keep in mind that defective products will not be returned to your state allotment and the replacement product will be deducted from your available allotment at that time.
If you would like to be notified if / when your defective replacement is approved, please include a phone number / email address so we can contact you!
Whether you’re a new patient selecting your first dispensary or looking to switch from your current registered medical cannabis dispensary, simply submit the contact form below to change your dispensary to Nature’s Care. We’ll take care of everything for you!
Step 1 – Simply complete the contact form linked below and we’ll submit the Medical Cannabis Dispensary Selection Form to the Illinois Department of Public Health (IDPH) for you.
Step 2 – Once processed, IDPH will contact you via phone or email to confirm your change of dispensary request.
Step 3 – You will be able to visit us 24 hours after you receive confirmation from IDPH.
If you’d like to submit the Medical Cannabis Dispensary Selection Form to IDPH yourself, you can download the form by clicking here. (Our information is already filled out, so you just need to add yours and submit!) You can also find a blank Medical Cannabis Dispensary Selection Form by clicking here
If you have any questions or need help, please don’t hesiate to contact us at (847) 754-4955.
Learn about our Preferred Pricing Program, First Time Patient gift, Patient Referral Program and our Loyalty & Rewards Program!
Frequently asked questions about the medical pilot program and more.