Please utilize our form to submit information about defective products purchased in the last 10 business days at Nature’s Care. We are UNABLE to accept product returns to the facility given state guidelines but if you are faced with a product issue, please complete the following information as accurately as possible to ensure we can do our best to remedy the issue. After submission of your defective product, let our Patient Care Specialists know about your defective issue so we can work with you to best remedy the issue!
*Please note: We ask that you do not discard the defective product until your request has been approved. When you are faced with a defective issue, we can only replace the product with the same or like product, from the same cultivator. We evaluate all defectives on a case by case basis, working with cultivators to improve overall quality of the products. If we no longer have a replacement product in stock, you can obtain and instore credit for products from the same cultivator. Keep in mind that defective products will not be returned to your state allotment and the replacement product will be deducted from your available allotment at that time.
If you would like to be notified if / when your defective replacement is approved, please include a phone number / email address so we can contact you!
Whether you’re a new patient selecting your first dispensary or looking to switch from your current registered medical cannabis dispensary, simply submit the contact form below to change your dispensary to Nature’s Care. We’ll take care of everything for you!
Step 1 – Simply complete the contact form linked below and we’ll submit the Medical Cannabis Dispensary Selection Form to the Illinois Department of Public Health (IDPH) for you.
Step 2 – Once processed, IDPH will contact you via phone or email to confirm your change of dispensary request.
Step 3 – You will be able to visit us 24 hours after you receive confirmation from IDPH.
If you’d like to submit the Medical Cannabis Dispensary Selection Form to IDPH yourself, you can download the form by clicking here. (Our information is already filled out, so you just need to add yours and submit!) You can also find a blank Medical Cannabis Dispensary Selection Form by clicking here
If you have any questions or need help, please don’t hesiate to contact us at (847) 754-4955.
Learn about our Preferred Pricing Program, First Time Patient Gift, Patient Referral Program and other loyalty and rewards programs Nature’s Care accepts!
What is the Preferred Pricing Program?
Nature’s Care Preferred Pricing Program provides qualified patients a 10% discount on their entire order.
Do I qualify for the Preferred Pricing Program?
At this time, we offer the Preferred Pricing Program to the following individuals:
I qualify for Preferred Pricing, how do I enroll?
To enroll in the Preferred Pricing Program, simply bring the appropriate supporting documentation to the dispensary.
For more information on appropriate supporting documentation, please contact Nature’s Care at 847-754-4955 or firstname.lastname@example.org.
Please note: Qualifying SSDI Patients must renew their Preferred Pricing enrollment at the beginning of each calendar year. Nature’s Care will contact you prior to year-end to coordinate the renewal.
What are the limitations?
Preferred Pricing benefits cannot be combined with other Preferred Pricing benefits.
The maximum discount allowed through the Preferred Pricing program is 10%.
I’ve never purchased from Nature’s Care before, do I get anything with my first purchase?
Yes! All first-time / new Nature’s Care patients receive a free item with their first purchase either online or in-house. Free item subject to change based on availability.
I’ve never placed an online order before but have visited the dispensary in person. Can I collect another free item?
Unfortunately not. First time / new patient gifts are for the first time a patient ever orders with us either online or in-house.
Nature’s Care used to be my dispensary, but I switched to another dispensary over a year ago. If I come back to Nature’s Care, am I considered a new patient?
Unfortunately not. If you have ever made a purchase with us, you are considered to be an existing patient in our system. This also applies to existing patients that have switched Caregivers.
What is the Patient Referral Program?
Refer a friend to Nature’s Care and receive $15 off your next purchase.
How does it work?
In order to redeem your $15 off, your friend must register with Nature’s Care and complete their first purchase.
Does my friend get anything?
Yes, of course! As a new patient, your friend will receive a free item with their first purchase.
My friend used to be registered with Nature’s Care, but has since switched to another dispensary. If I get them to come back, is it still considered a referral?
What is the Patient Loyalty & Rewards Program?
Nature’s Care appreciates the loyalty our patients show us and want to reward that loyalty. Earned loyalty points can be redeemed for a variety of merchandise and discounts
How do I enroll and start earning points?
Start by simply entering your cell phone number on one of our dispensary kiosks to enroll. Once enrolled, patients can earn points three different ways:
Am I automatically set up to order online?
Not only do patients that pre-order get to skip the line and earn extra loyalty points, but they also lower the likelihood of their favourite products selling out before making it to the dispensary.
NEW TO ONLINE ORDERING?
Do I earn points for purchases I make in the dispensary?
Unfortunately not. Only items purchased through online ordering will accrue points. Furthermore, any additional items added at the sales counter at the time of pick up will not accrue points.
What can I do with the points I’ve earned?
Loyalty points can be redeemed for a variety of merchandise and discounts.
What are the limitations?
Nature’s Care accepts Cresco Reward Concentrate Cards, just ask your Patient Care Specialist for one!
Purchase 10 Cresco Concentrates, get one FREE! (Excludes Reserve line)
We’re now part of a great new program sponsored by Educated Alternative and Bedford Grow!
If you are a Veteran, are enrolled in SSDI or are considered low income – YOU QUALIFY for a $50 Bedford Grow voucher.
If you’re interested in enrolling, just call Educated Alternative at (708) 634-2067 and tell them Nature’s Care sent you!