Defective Policy

**If you are an Adult Use Customer, you MUST have a loyalty point profile set up with Nature's Care. If you don't have a profile, we will be happy to create one for you. Please email info@naturescarecompany.com.**

All customers and patients are encouraged to contact the store where they have purchased a defective product.  Refunds are only given if the purchase ocured within 14 days of the return date. 

If purchased at Rolling Meadows, contact

If purchased at West Loop Chicago

In the email, please list the Product Name, Purchase Date, Photo of the Barcode Label, Photo of the Receipt, Video or Picture of the Defect.

However, guests are now welcome to return to the store where they purchased the product and process the return in-person if preferred.  When returning the product to the store, guests must be able to provide the original product label, dispensary receipt, and the purchased item itself to be eligible for a return.  If you are returning a vape cartridge or all in one vape pen, bring a video on your phone showing that the product does not work.

Some reasons for a return may be…

• The product’s technology doesn’t work.

• The product was received damaged.

• Mandatory or Voluntary recall by the vendor.

• The product is deemed “defective” per IL Department of Financial and Professional Regulation or IL Department of Agriculture.

• Product was mislabeled by a cultivator or processor.

Allowable Accessory Returns

• Defective devices $20 and under can be exchanged for a new device (the same device).

• Defective devices over $20 cannot be exchanged.  Please contact the manufacturer.