DEFECTIVE POLICY

Submit Your Defective Product for Medical or Recreational

Defective Policy

**If you are an Adult Use Customer, you MUST have a loyalty point profile set up with Nature's Care. If you don't have a profile, we will be happy to create one for you. Please email info@naturescarecompany.com.**

All customers and patients are encouraged to contact the store where they have purchased a defective product.  Refunds are only given if the purchase ocured within 14 days of the return date. 

Rolling Meadows - EMAIL

If purchased at Rolling Meadows, contact

WEST LOOP - EMAIL

If purchased at West Loop Chicago

In the email, please list the Product Name, Purchase Date, Photo of the Barcode Label, Photo of the Receipt, Video or Picture of the Defect.

Allowable Accessory Returns

  • Defective devices $20 and under can be exchanged for a new device (the same device).

  • Defective devices over $20 cannot be exchanged.  Please contact the manufacturer.