Defective Policy

Please utilize our form to submit information about defective products purchased at Nature’s Care. We are UNABLE to accept product returns to the facility given state guidelines but if you are faced with a product issue, please complete the following information as accurately as possible to ensure we can do our best to remedy the issue.

**A photo of the Barcode Label on your product is REQUIRED to process a defective claim**

**If you are an Adult Use Customer, you MUST have a loyalty point profile set up with Nature's Care. If you don't have a profile, we will be happy to create one for you. Please email info@naturescarecompany.com.**

After submission of your defective product, let our Patient Care Specialists know about your defective issue so we can work with you to best remedy the issue!

If you would like to be notified if or when your defective replacement is approved, please include a phone number & email address so we can contact you!

*Please note: We ask that you do not discard the defective product until your request has been approved. When you are faced with a defective issue, we can only replace the product with the same or like product, from the same cultivator. We evaluate all defectives on a case by case basis, working with cultivators to improve overall quality of the products. If we no longer have a replacement product in stock, you can obtain and in store credit for products from the same cultivator. Keep in mind that defective products will not be returned to your state allotment and the replacement product will be deducted from your available allotment at that time.